Vivan Solution

 Thank you for using Soulmet - Live Video Call & Chat ("we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data.

Information We Collect

We may collect the following types of information to provide and improve our services:

a. Personal Information (Limited)

• We do not require users to create an account or provide personal identifying information (PII) like your name, email, or phone number.
  
  

• If you contact us directly, we may collect your email address for customer support purposes.
  
  

b. Device & Usage Information

• IP address, device ID, device type, operating system, app version, and language preferences.
  
  

• Interaction data such as session duration, crash reports, and in-app behavior (e.g., number of calls, swipe actions).
  
  

c. Camera and Microphone Access

• To enable video calling, the app requires access to your device’s camera and microphone.
  
  

• This data is used in real-time for communication purposes only and is not stored or recorded on our servers.
  
  

d. Location Information

• We may access your approximate location based on your IP address to provide region-based matchmaking and language support.
  
  

How We Use Your Information

We use your data to:

• Connect you with other users for live video chats
  
  

• Ensure the functionality and security of the app
  
  

• Improve user experience through analytics
  
  

• Serve relevant ads (via third-party networks)
  
  

• Provide customer support when requested
  
  

Third-Party Services

We may use third-party service providers to facilitate or enhance the app’s features, such as:

a. Ad Networks (e.g., Google AdMob)

• Ads may be displayed based on your general location or device data.
  
  

• These partners may collect identifiers and behavior data in accordance with their own privacy policies.
  
  

b. Analytics Services (e.g., Firebase)

• Used to understand how users interact with the app.
  
  

• Helps us fix bugs, improve performance, and deliver better features.
  
  

c. Facebook

We do not sell your data to third parties. Please review the privacy policies of these providers for more information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.

User Safety & Conduct

We do not record or store video chats. However, we do monitor the platform for abuse and may take enforcement actions against users who violate community guidelines.

Users are expected to:

• Engage respectfully with others
  
  

• Not share illegal, abusive, or explicit content
  
  

• Report inappropriate behavior using in-app tools
  
  

Violation of these terms may lead to immediate ban or access restrictions.

Children’s Privacy

The app is not intended for children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from minors. If we become aware that we have collected information from a child, we will take steps to delete it.

Your Rights & Choices

Depending on your location, you may have rights under data protection laws, such as:

• Accessing the information we hold about you
  
  

• Requesting deletion of your personal data
  
  

• Withdrawing app permissions at any time from your device settings
  
  

You can stop all data collection by uninstalling the app.

Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of the app means you accept these updates.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: morinmetak@gmail.com.